Unlimited phone time and the ability to share screens is the foundation of the Cost-OS annual support plan. Our IT team is in-house and located in our North American Headquarters located in Memphis, TN.
Sometimes support via phone does not produce the fastest solution to your problem. GoTo Meeting allows us to connect to your computers and perform virtually any task we could do on site. With your permission and access, we are able to troubleshoot and resolve your issue right where you stand.
The Annual Maintenance & Support includes Software Upgrades, Phone Support Hotline, Project Team Support, New Product information, Manuals and Material updates and Web Based User Group Access.
Every client under maintenance is entitled to the newest and latest updates. This update will include bug fixes as well as new features of the software.
Official updates are emailed to all clients with a short description of any new features or bug fixes incorporated into this release as well as documentation of how to perform the update.
Phone, email or live remote online session support is provided by Cost-OS to clients when requested, to insure proper upgrade and update installation.
Your success is our passion, and we are here to help around the clock.
We have created a direct email support line that will provide an even faster response.
For any issues please send your concerns/requests to firstname.lastname@example.org. Please describe your concern and provide the best way for us to contact you. Always feel free to give us a call anytime at 901.540.6100 or Toll Free 855.590.4141